Trading Terms

We require a £30 non refundable deposit for any out-of-town jobs booked in the minibuses or taxis.

If you need to cancel, please let us know 72 hours notice minimum from your booking time and date, if you do that you will get a full refund minus the £30 non refundable deposit.

If you cancel within 72 hours  or not show for the booking, there is no refund.

This includes short notice bookings.

Until the deposit is paid your booking is not confirmed.

Anyone sick in the vehicles will be charged £125 contamination fee.

Booking Terms & Conditions

Please read the following terms of use for James Taxis including our mobile booking apps. By using James Taxis, you agree to the following terms of use.

These terms and conditions do not remove or affect your statutory rights.

If you do not agree to the terms, please do not book with us or use the James Taxis booking apps /systems.

• The James Taxis iPhone and Android apps are developed and maintained by a third-party software developer. 

• While we can pass comments or feedback about the app on to the developers, please note that our telephone call operators cannot offer technical assistance such as troubleshooting or device compatibility information to users. Please pass any feedback to us by contacting our email bookings@jamestaxis.co.uk 

• While bookings can be made for immediate dispatch, please be aware that changes in circumstances such as breakdowns, road closures etc. may affect estimated waiting times and cause fluctuations in vehicle ETAs. If you require a taxi immediately, please contact the office by phone and an operator will confirm the status of your booking.

• It is your responsibility to plan your journey correctly and leave sufficient time to reach the destination according to the need to check-in for flights, catch a train or any other constraints you might have.

• James Taxis recommends that absolutely all customers plan to arrive at their destination at least 30 minutes in advance of any train, coach departure or airport check-in time.

• James Taxis in no way agrees to any contract or commitment to deliver customers to prebooked connections, transport, dinner reservations, personal arrangements or medical appointments under any circumstances. Customers must take full responsibility for ensuring they are able to make such appointments on time. James Taxis are unable to offer a refund for costs incurred due to our vehicles not arriving, lateness, flight delays, emergencies, for any pre-arrangement in any circumstances. This applies to any journeys James Taxis agrees to undertake (including both taxi and minibus hire) and through any booking method, including by phone, smartphone app, email, or website booking form.

• If you have any comments or complaints about the service we have provided to you, please contact the office via email bookings@jamestaxis.co.uk. 

• Lost Property is kept in our booking office for a period of 2 weeks and ID will be required to receive personal/protected items.